ENC290 – Co-Responsibility in Enterprise Change Management: A Discussion with Gigi Matacco

In this episode of EducationNewscast, host Thomas Jenewein
interviews Gigi Matacco, VP Change Management in SAPs next phase of
transformation. The conversation looks at the important elements of
Enterprise Change Management (ECM), with Gigi sharing her thoughts
like end-to-end and holisic thinking, leadership commitment, and
the importance of a collective 'we-feeling'. She also explains the
differences of ECM to a project or programmatic approach like
Prosci, and shares some of the methods she finds helpful, such as
impact analytics around high-level personas, the McKinsey Influence
Model and a data driven approach. Gigi describes examples from her
experience, including SAP's largest transformation journey to
becoming a next-level cloud company and how it was accompanied by
leveraging ECM . In the end, she reflects on the approach to
co-responsibility and the importance of shifting from 'change that
is done to people' to 'change that we do together'. And like always
we provide tips for practitioners in the field e.g. around
listening tours, change-networks and inviting involvement. Tune in
for insights and practical tips on fostering a culture of
co-responsibility and large-scale change in your organization.