ENC283 – Artificial Intelligence at SAP Product Learning with Frank Wrubel

In this episode of our podcast, we are joined by Frank Wrubel, who
works in research and development for the SAP Learning Systems team
and is an experienced expert in learning technology. Our
conversation revolves around the different areas and use cases of
AI in SAP product learning. Frank differentiates between services
for authors, including the generation of text and quizzes embedded
in the workflow, and services for learners, such as knowledge
discovery and learning advisory. He shares valuable lessons learned
from leveraging AI for search, including strategies to achieve
confidence scores as high as 92% by leveraging structured data and
grounding techniques. He also provides recommendations for
companies interested in leveraging AI for product learning. As the
AI field progressively develops, we look into the future with
topics like Auto Gen Studio (multi-agent frameworks) and applied
prompt engineering. Finally, we get a glimpse into Frank's personal
learning journey. This episode is a must-listen for anyone
interested in AI and its application in learning.