S5E8: Outcome Management and OKRs in Banking - with Dirk Feldrappe and John Parker from ProjectiveGroup

Survival in the banking industry requires change. Currently, 70%
of projects fail, making it evident that success lies not with
big, renowned banks but with those that adapt swiftly to customer
needs.


In today's episode, we therefore delve into the challenges faced
by banks, including evolving regulations, emerging technologies,
and the urgency for transformation. The primary strategic shift
revolves around prioritizing the customer and comprehending their
desires.


In addition, we touch on the radical changes banks need to
undergo and how to make those change long-lastin, by ensuring
that everyone comprehends the purpose and goals behind the
transformation. By this, projects shift from 70% failure  to
70% success rates.


Furthermore, we explore how OKRs can enhance customer focus and
their implementation in new product/service development within
the banking industry and how finance leaders can successfully
work with OKRs.





Dirk Feldrappe is Senior Project Manager at
Projective Group with a demonstrated history of working in the
management consulting industry. He is skilled in Digitization,
Structured Commodity Finance,/Compliance, Financial Econometrics,
Interest Rate Derivatives, Corporate Finance, and Economic
Research. He is a strong consulting professional with a M.A.
focused in International Business from Munich Business School.
Prior to joining Projective, Dirk was Manager at
BearingPoint.
John Parker is a qualified chartered accountant
with a mixture of experience in consultancy for Accenture (9
years), in-house project management with NatWest (8 years), and
Projective Group since 2015. In the past he has supported CFOs on
a variety of system, process and people change projects, but
since joining Projective Group he has supported executives in all
the departments and functions.





Where to find Dirk:


LinkedIn


Where to find John:


⁠LinkedIn⁠


ProjectiveGroup


Where to find Johannes:


LinkedIn


Resources mentioned on the show:


Books:


Purple Cow: Transform Your Business by Being Remarkable by Seth
Godin


Achieving Transformation and Renewal in Financial Services by
Rohit Talwar


Transforming Financial Institutions : Value Creation through
Technology Innovation and Operational change by Joerg Ruetschi


The Happiness Trap 2nd Edition: Stop Struggling, Start Living by
Russ Harris


Podcast:


Digital Planet by BBC World Service





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