Salesupply: From ouch to wow | #CustomerService

EXPERTENGESPRÄCH | To outsource or not to outsource? This is the
question for many businesses, especially when you’re growing and
internationalizing. For Henning Heesen, co-founder of Salesupply,
the answer is a clear yes to outsourcing your customer service. He
talks to Erik Pfannmöller about how outsourced call centers deliver
a great service experience by creating a personal and emotional
connection with the customer – no matter the language. Thinking
about outsourcing, the first argument for it is always saving
costs, but in Hennings opinion it should be all about providing
better quality. In this episode you'll learn... ...how Salesupply
became a eCommerce fulfilment and call center success story ...why
having local people with local knowledge is essential for local
success ...how to overcome the challenge of internationalization in
eCommerce ...why a product complaint is a chance to win a customer
over for a lifetime ...what it means to pursue the approach “from
ouch make wow” ...why customer complaints should be read from
bottom to top ...what advantages the combination of customer
service and logistics can bring ...under which circumstances
outsourcing is a superior method ️ Du konntest dir keine Notizen
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die wichtigsten Punkte zusammen “The Art of Customer Service” is a
podcast by Solvemate. You’re being connected… Hello, how can we
help you? For top notch customer service insights and advice, just
click the play button of “The Art of Customer Service”. Erik
Pfannmöller and his guests cover lots of great topics on the
subject of customer service industry trends, best practices, tools,
techniques and advice. __________________________ ||||| PEOPLE
||||| Erik Pfannmöller, CEO & Founder Solvemate Henning Heesen,
Founder & CEO Henning Heesen & Company‎
__________________________ ||||| SPONSOREN |||||
[Solvemate](https://www.solvemate.com/en/) enables brands to
deliver quality customer service through meaningful conversations.
Our automation platform, powered by smart conversational AI, allows
companies to deliver quality customer service, faster. Solvemate is
trusted by brands such as On, musicMagpie, and ARMEDANGELS.
__________________________ ||||| CHAPTER ||||| (00:00:00)
Introduction to the topic (00:05:14) How does Salesupply fit into
the outsourcing market? (00:09:33) From ouch to wow (00:16:45) What
makes the combination of customer service and logistics unique?
(00:20:12) Outsourcing vs. In-house __________________________
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