DiskussionsDienstag - Eurowings no service

#44 - Eurowings is not famous for their service. The
differentiation between SMART and BASIC got bigger now. The SMART
rate is a hand luggage only and now they removed the free airport
check in. Eurowings wants to charge 5 Euros per check in. When
you book it in advance you get a 50% discount and just have to
pay 2.50 Euro. You are only allowed to have a carry-on of 8kg in
the size of 55x40x23cm and a smaller personal item.

This is definitely an enhancement with negative changes, but why
does the marketing department always write this in way you get
the feeling they give you a present?

"From March 2020, Eurowings will ask its BASIC customers to only
check in online for their flight. This leads to significantly
reduced queues at the airports, which in turn saves our customers
time. BASIC passengers who would like to continue checking in at
the airport can of course flexibly book this option in advance as
an additional service."

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