Improving Productivity and Reducing Friction in the Workplace with Mark Banfield

In this episode, Mark Banfield, CEO of 1E, discusses the emerging
market of Digital Employee Experience (DEX). He explains how 1E's
technology monitors and manages the digital experience of
employees on their devices, identifying and remedying issues
before they impact productivity. Mark emphasizes the importance
of providing a great employee experience, as it directly
translates to a great customer experience. He also highlights the
role of technical and executive champions in driving the adoption
of DEX solutions. The conversation delves into the measurement of
DEX, the impact on IT service desks, and the potential for cost
savings and productivity gains. Mark shares insights on building
trust with customers, the value of authenticity, and the
significance of every employee's role in the organization.


Tune in and learn more about this episode of the Revenue Builders
Podcast.


HERE ARE SOME KEY SECTIONS TO CHECK OUT


[00:03:03] Introduction to digital employee experience (DEX) and
its importance
[00:04:30] How DEX is measured and its impact on employee
productivity
[00:07:37] Cost savings and efficiency gains through DEX
[00:11:39] The impact of digital friction on employee morale and
retention
[00:12:08] Addressing onboarding challenges with new
applications
[00:13:54] The digital adoption platform is a white hot space
with great opportunities
[00:16:02] The executive champion is usually a VP of
infrastructure, end user computing, or digital workplace
[00:23:45] Building trust and relationships with customers is
crucial in sales
[00:34:02] Transitioning from a CRO to a CEO role requires
accountability and adapting to new responsibilities
[00:44:57] Importance of projecting a future for individuals to
see themselves in


ADDITIONAL RESOURCES


Learn more about aligning customer-facing teams to improve
execution: https://forc.mx/48o1jyP


Connect and learn more about Mark
Banfield.
https://www.linkedin.com/in/markbanfield/
https://www.linkedin.com/company/1e/


HIGHLIGHT QUOTES


[00:55:25] "There's no shortcuts. One of the four values in OneE
is belief. And I put that value in place when I got here, because
I thought, in my view, that whether you think you can or whether
you think you can't, you're right."
[00:56:00] "There are no shortcuts to success, it's about putting
in the work and pushing yourself."
[00:57:43] "There's no elevator for success. You have to take the
stairs."