Mastering the Chief of Staff role with Maggie Olson

144: With extensive experience at some of the biggest companies
in retail, food & beverage, and technology, Maggie has
stepped into new roles, new industries, and new businesses and
transformed teams and businesses from the ground up over and over
again.


In her most recent corporate role working as Chief of Staff
leader to a President at a Fortune 40 company — a
multibillion-dollar business with 5,000+ employees — Maggie built
the president’s Chief of Staff model from the ground up. In doing
so, she created a highly successful team, drove major
organizational efficiencies, and implemented executive
back-office processes and structure that will be in place for
years to come.


Maggie has 20 years’ experience leading large teams and has spent
her career focused on both the customer and employee experience.
Working for Nordstrom early in her career solidified her passion
for customer experience, where she spent 6 years, first as a
Buyer working in 5 different buying offices, and then with the
Technology team, honing Business Process and Project Management
skills building user tools.


While working at Nordstrom, Maggie went to graduate school in
2015. During the MBA program at the University of Washington’s
Foster Business School, she was recruited for an
ultra-competitive Executive Development Program with T-Mobile.
Here she led a district of stores to success in an industry she’d
never worked in and a city that was new to her, presenting her
business to company leaders every month. She then moved into a
Retail Strategy role working on Human Strategy for new store
concepts, building on her digital presentation and storytelling
skills. When COVID hit and retail was shuttered, Maggie led the
COVID Response initiative for the retail organization, mobilizing
26k retail employees to work in the back of closed stores through
Virtual and Telesales pilot programs. From here, she moved into
the Chief of Staff position for the President of the B2B
organization.


As the owner of Nova Chief of Staff, Maggie leads the Chief
of Staff Certification course and coaches Chiefs of Staff. She is
also a fractional Chief of Staff consultant, focused on helping
mission-driven, for-profit startup founders scale their
businesses quickly. In her spare time, Maggie loves spending time
outside with her husband, their animals, and their 1-year-old,
Max!


Links:

  Watch the Episode on YouTube: https://youtu.be/eeBrtoZNYOY


http://www.novachiefofstaff.com


http://www.novachiefofstaff.com/syllabus


http://www.novachiefofstaff.com/shop (AI course will be
here)


www.linkedin.com/in/maggie-olson-cos



Diana’s CoS training: https://www.haufe-akademie.de/35353


Diana’s CoS
certification: https://www.haufe-akademie.de/36524


Diana on
LinkedIn: https://www.linkedin.com/in/diana-brandl/


The Future Assistant
Newsletter: https://the-socialista-projects.com/#newsletter


 


Podcast on
YouTube: https://www.youtube.com/@the-socialista-projects


Podcast on
Spotify: https://open.spotify.com/show/3qBSDjTfYOG2x6qos7dKkS


Podcast on Apple
Podcast: https://podcasts.apple.com/de/podcast/the-future-assistant/id1493106661