The Human Role Within Digital Selling With Alice Walmesley

The Human Role Within Digital Selling With Alice Walmesley

In this episode of the Gartner Sales Podcast, Brent Adamson chats with Gartner advisor, Alice Walmesly, about best practices from JLL and Express Scripts designed to tightly integrate human and digital sales channels to better support customers’ evolving
38 Minuten

Beschreibung

vor 3 Jahren

In the rapidly evolving world of B2B buying, customers’
increasingly strong preference for a seller-free buying
experience means suppliers must dramatically rethink the manner
in which their sales reps interact with customers.  At the
most progressive companies, sales leaders see this evolution less
as a zero-sum game between digital and human interaction and more
as an opportunity to integrate the two far more tightly than ever
before. In this podcast, Brent and Alice review two companies
well down that path and explore the advantages to moving from a
“rep-or-digital” posture to a “rep-and-digital” posture. 

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