Episode 9: Nick Williams, Managing Director, Commercial Transformation, Lloyds Banking Group

Today on the show, we are joined by Managing Director, Commercial
Transformation, Lloyds Banking Group - Nick Williams. Listen as
Nick shares how Lloyds has evolved their offerings and services to
meet the demands of their growing digital customer base, what
Lloyds is doing to help the 21% of people in the UK who do not have
the five Basic Digital Skills according to the 2018 Lloyds Bank UK
Consumer Digital Index and why he believes that as digital leaders
we need to educate individuals at the local level about the
benefits of digital adoption if we want to ensure both digital
literacy and equal opportunity for all citizens in the UK.