Episode 60 - Whatever You Focus On, You Get More Of for Auto Repair Shop Owners

In this episode, I want to talk to you about managing. I’ve heard
so many horror stories about managers, bosses, and owners. And
they have one common thread. It’s what you pay attention to. You
can either catch people doing things wrong, or you can catch
people doing things right. I need to tell you that it’s normal
for the brain to look for things that are a danger, things that
are wrong. That is how our brains are naturally wired. It's easy
to find things wrong. It's the way we're wired socially. Think
about it. Every commercial you ever see basically says you’re not
good enough unless you have our product. They imply that you have
an issue and it's your fault until you get our product. But you
can overcome that. Keep listening for tips to shift your focus.