Episode 17 - Your Invoice IS a Contract for Auto Repair Shop Owners

I really want to talk about the final aspect of invoicing. And I
want you to realize it's a contract. Your invoice is a contract.
Yes. You're going to get paid. Yes. You're going to have parts
and labor on there, but you want to make sure it's complete. You
want to make sure it's telling a story. In other words, what was
the customer's concern? What was the cause? What was the
correction? Was it confirmed? What are any consequences for any
declined work documented?  Are we making them aware of those
consequences? Follow along to make sure all your i's are dotted
and t's are crossed!