Episode 14 - Transparency is Key in Invoicing for Auto Repair Shop Owners!

This is the second episode where I’m talking about invoicing, the
second most neglected area in an auto repair shop. In the
previous episode I talked about curiosity. Today I will talk to
you about Control. Most of us do not communicate properly with
our clients or with our potential clients. It's not that we mean
to hide stuff, but we do. Either through a lack of communication,
omission, or just hoping and praying they don't realize what
we're doing because we're afraid of being called out on our
pricing. Most of the time we neglect communicating properly with
our clients until it is too late. Be sure to keep listening to
make sure it's not too late.