Episode 10 - Seeing Things From Another Perspective for Auto Repair Shop Owners

We started this conversation last week about being able to
communicate more effectively. And there's a few things I want to
talk about today. The reason why your communication is not as
effective as it could be is because you're coming to the
situation from your perspective, which makes sense. It's normal.
But for you to be effective, you must be able to see the other
side as well. That's what we talked about last week. So, the
first part of effective communication is understanding their
world and appreciating it from their perspective. The second part
of effective communication is to identify causes of a particular
situation. If you want to learn how to sharpen your skills so you
can improve your business, keep listening. There's more gems of
wisdom dropping in this episode!